A GM trained technician performs the following 150-plus point inspection on every Optimum Used Vehicle:

Preliminary
Interior Trim
Pre-Test Drive
Test Drive
Service Bay
Appearance
Final

1. Check vehicle kilometrage against service records for accuracy

Engine Compartment
2. Hood release, hinges, prop rod or gas struts provide proper operation
3. Check finish (rust, corrosion)
4. Check factory instruction stickers

Engine Condition
5. Verify original equipment and displacement
6. Valve covers and head gaskets in good condition
7. Condition of engine belts, automatic belt tensioner, hoses and wires
8. Condition of hose clamps, retainer clips and wire casings
9. Look for areas of concentrated dirt or grime

Engine Oil Level/Condition
10. Check oil level, verify oil clarity and viscosity

Engine Coolant Level/Condition
11. Check radiator for leaks and damage and ensure fan shroud is securely in place
12. Verify blades of cooling fans are not broken or bent
13. Check coolant level, freeze protection rating

Air Filter Inspection
14. Inspect air filter/filter housing for debris (leaves, bugs)

Battery Load Test
15. Inspect battery for cracks. Clean and inspect battery top, posts and cables
16. Measure battery voltage/conduct load test

Ignition System
17. Inspect system for loose, cracked or burned wires. Check wire for short-circuits and arcing

Power Steering Fluid Level
18. Inspect power steering fluid level

Brake Fluid Level
19. Locate and inspect master cylinder reservoir, check brake fluid level

Automatic Transmission Fluid Level and Condition
20. Check all ranges from "Park" to "1st" for proper engagement
21. Fluid level meets manufacturer's specified level, clarity and viscosity

Fuel System
22. Inspect fuel injection system for proper operation
23. Check fuel system for leaks or loose wires and lines
24. Inspect evaporative emissions system for proper operation

Manual Transmission Fluid Level
25. Measure fluid level, clarity and viscosity (if equipped)

Manual Transmission Hydraulic Clutch Fluid Level
26. Check clutch fluid reservoir for proper level

Washer Fluid Level
27. Inspect/fill washer fluid reservoir (front)/(rear, if equipped)

Starter Performance (Automatic Transmission)
28. Check that starter only operates in "Park" or "Neutral"

Starter Performance (Manual Transmission)
29. Starts only when Clutch pedal is pressed all the way down (GM vehicles)

Engine Running, Noise, Vibration and Hardness
30. Check for fluid leaks or valvetrain noise
31. Vacuum system condition
32. Fuel delivery system
33. Valve cover/cylinder head/exhaust manifold gasket soundness
34. Radiator/heater hoses condition
35. Power steering pump/hose condition
36. No squeaking belts

Instrumentation and Interior Component Inspection
37. SRS system warning light/self test
38. ABS system warning light/self test

Instrument Panel
39. Instrument panel/gauge lights and operation
40. Electronic instrument cluster, Head-Up Display operational (if equipped)

Climate Control
41. HVAC/Front and Rear Electronic Climate Control (if equipped)
42. All climate control directional functions/vents working properly

Audio System
43. Audio controls, speakers, steering wheel controls (if equipped)
44. Power antenna (if equipped)

Windshield Wiper/Washer Operation
45. Wiper/Washer Multifunction Switch
46. Hi/Lo/Delay wiper arm speed
47. Wiper arms cycle properly/Washer fluid spray operational
48. Wiper blades

Rear Windshield Wiper/Washer Operation
49. Wiper arm cycles properly/Washer fluid spray operational
50. Delay wipe feature operational (if equipped)
51. Wiper blade

Electric Rear Window Defroster Operation
52. Defroster switch/heating grid operation

Horn Operation
53. Horn operation/sound quality

Lighter/PowerPoint Outlets
54. Cigarette lighter operational, auxiliary powerpoints operational

Tilt Steering Wheel (if equipped)
55. Steering wheel locks in each tilt position

Inside Rearview Mirror
56. Rearview mirror adjusts, range of movement, Auto dim (if equipped)
57. Map/Reading lights (if equipped)

Window Regulators/Power Window/Motors/Vent Windows
58. All power window switches operational (if equipped)
59. Manual/power (if equipped) windows operate smoothly
60. Window Regulators/Motors work correctly (if equipped)
61. Sliding rear window/vent windows (if equipped)

Outside Mirror Controls
62. Check mirrors for full movement in all directions
63. Check that mirrors have good clarity and no scratches or cracks
64. Heated Mirrors/Personal Memory systems function (if equipped)

Power Sunroof Operation (If Equipped)
65. Sunroof opens, tilts and closes properly
66. Check sunroof track for any obstructions or damage
67. Check sunroof seals for any cracks or damage

Removable Roof Panels (If Equipped)
68. Roof panel latches
69. Check roof panel weather stripping for cracks or damage

Convertible Top Operation (If Equipped)
70. Headliner condition (if equipped)
71. Check roof structure for bent rods or damage
72. Top opens and closes fully
73. Rear window, glass or plastic condition
74. Convertible top seals and clamps

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Seat Fabric and Trim Condition
75. Vehicle seats are free from wear, stains or tears
76. Passenger compartment trim panels fit and finish
77. Headliner fit and condition

Seat Adjustment
78. Driver and Passenger seat tracks are operational
79. Adjustable head restraints (if equipped)
80. Folding rear seatback/Valet Lockout feature (if equipped)
81. Driver/passenger seat controls are operational

Safety Belt Condition/Integral Child Seat Operation
82. Driver/front passenger seat belt operation
83. Front passenger's seat belt works correctly
84. Rear seat belts operation
85. Inspect safety belt webbing and buckles at all seating positions
86. Height adjustable shoulder belts work correctly (if equipped)
87. Check that integral child seat is operating properly (if equipped)
88. Inspect all child seat hardware and latches in working order

Sun Visor Operation and Condition
89. Inspect the sun visors in their full range of movement
90. Inspect material and retainer clips
91. Vanity mirror condition/illumination (if equipped)


Interior/Courtesy Light Operation
92. Check that all interior lights/switches are operational

Remote Deck lid/Lift gate Release Operation
93. Check operation of deck lid/lift gate during remote release
94. Inspect weather seal for damage
95. Deck lid pull down feature (if equipped)

Remote Fuel Filler Door Release Operation (If Equipped)
96. Inspect operation of the remote fuel filler door release feature
97. Interior fuel door switch, release mechanism working properly

Ashtray
98. Inspect ashtray for broken, bent or melted components

Glove Box Operation
99. Inspect latch, lock, and hinges for proper operation

Door Trim and Lock Operation
100. Check that all doors open and close smoothly
101. Inspect operation manual or power door locks, rear door security lock
102. Check that doors cannot be opened in the "Locked" position
103. Check hand held remote transmitter operational (if equipped)
104. Check all interior/exterior door handles for damage
105. Inspect fit and finish of each door trim panel, armrest, and assist strap

Carpet and Floor Mat Condition
106. Inspect carpet and floor mats for burns, dirt, and excessive wear

Cargo Area
107. Inspect cargo area trim panels for fit and finish
108. Cargo area, door lock switch operation, powerpoint power (if equipped)

Spare Tire Condition/Jack and Wrench Location
109. Inspect spare tire and wheel condition
110. Inspect that all tools needed for spare tire change are intact

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Head Lamp/Fog Lamp Operations
111. Head lamp switch, High/Low beam is functional
112. Head lamps are aimed properly
113. Twilight/head lamp delay feature OK (if equipped)
114. Fog lamps are aimed and functional (if equipped)

Parking/Brake/Back Up/Turn and Side Marker Lamps
115. Front and rear parking lamps
116. Brake and backup lamps
117. Left/Right turn signal lamps

Hazard Warning Lights
118. Hazard warning lights work with vehicle running/not running

Wheel and Tire Condition (Inspect Pre-Test Drive and In Service Bay)
119. Wheel covers/wheel centre hubs OK (if equipped)
120. Tire side walls, valve stems, and wear pattern
121. Tire size/correct air pressure/lug nuts secured
122. Inspect wheel rims for damage

Shock Absorber Test
123. Front shock absorbers/strut assembly
124. Rear shock absorbers/strut assembly

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Brake Shift/Transmission Interlock (Automatic Transmission)
125. Gear selector cannot be moved out of Park unless brake is applied

Transmission Operation (Automatic)
126. Transmission gear engagement/shift points are smooth

Transmission Operation (Manual)
127. Clutch pedal/gear shift engagement
128. No transmission noise

Engine Performance
129. Engine drive ability/performance
130. Engine NVH (noise, vibration and hardness)

Brake Operation
131. Power assisted braking system is functional
132. Anti-lock brake system warning/self-test light is functional
133. Anti-lock brake system functional (if equipped)
134. Vehicle tracks straight under hard braking conditions

Suspension/Drivetrain/Noise/Vibration/Hardness
135. No abnormal vehicle noise, vibrations or harshness identified

Cornering Ability
136. Vehicle cornering dynamics
137. Vehicle has no abnormal body roll

Cruise Control (If Equipped)
138. Cruise control holds at a set speed/adjustments work properly

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Transmission Case Inspection
139. Transmission case/pan structurally sound

Manual Transmission Fluid Level and Condition
140. Fluid level, clarity and condition

Transfer Case (4-Wheel-Drive Models)
141. Fluid level, clarity and condition
142. Transfer case/skid plate structural condition

Brake System Condition
143. Brake rotor/drum surfaces
144. Brake pads/shoes have 40% of usable material remaining
145. Parking brake operation

Engine Mounts/Front Suspension Links and Bushings
146. Inspect all engine mounts, grommets and bushings
147. Front suspension links/sway bar/mounts

Struts and Shock Absorber Condition
148. Shock absorbers/struts free of leaks and damage

Steering System Condition
149. Inspect structural condition of all steering system elements

CV Joint Dust Boot Condition
150. CV dust cover boot void of rips/damage

Drive Axle, Axle Fluid Levels
151. Drive Axle meets manufacturer specifications
152. Inspect differential case for fluid leaks
153. Front/Drive axle fluid level

Fuel Tank System Condition
154. Fuel tank and delivery lines are sound, no fuel odour

Vehicle/Structural Damage
155. Vehicle shows no signs of collision damage

Exhaust System
156. Exhaust system hung/routed properly, meets structural integrity, exhaust tone

Engine Oil and Filter Change, Chassis Lube
157. Lubricate all chassis points, perform oil and filter change

Soak Test
158. Soak test/no leakage found

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Window Glass
159. Inspect all glass surfaces for chips and cracks

Hood Condition
160. Inspect hood for proper alignment with fenders, grille and fascia
161. Inspect hood's finish for dents and scratches

Grille, Front Bumper, and Fascia Condition
162. Check that bumper guards and rubstrips are securely fastened
163. Check grille, front bumper or fascia alignment/condition
164. Vehicle is free from road tar and tree sap

Driver Side Fender, Door(s), Quarter Panel Condition
165. Inspect for panel alignment, finish quality, previous body work
166. Weather seals, placement/condition
167. Bodyside mirrors, moldings and badging properly secured

Deck-lid, Liftgate, Tailgate or Rear Cargo Door Condition
168. Inspect the rear body panel surfaces for dings, dents and scratches
169. Deck-lid, liftgate or rear panel doors
170. Weather seals, placement/condition
171. Pickup Tailgate/Bed/Side Rails (if equipped)
172. Bedliner OK

Rear Bumper/Fascia Condition
173. Inspect all rear trim components for proper fit, no collision damage
174. Check that all bumper guards and rubstrips are securely fastened

Passenger Side Fender, Door(s), Quarter Panel Condition
175. Inspect areas for panel alignment, finish quality and previous body work
176. Weather seals, placement/condition
177. Bodyside mirrors, mouldings and badging properly secured

Radio Antenna
178. Inspect mast antenna, antenna base secured to body panel

179. Engine compartment is clean/degreased
180. Interior compartment has been cleaned/detailed
181. Vehicle exterior has been washed/waxed/detailed

Vehicle Exchange Privilege
Eligibility / Exclusions
One Time Exchange Privilege Exclusion
Vehicle Inspection
Valuation of the Returned Vehicle
Exchange and Wait Provision

If, for any reason, you're not completely satisfied with your Optimum Used Vehicle you may exchange it within the first 30 days or 2,500 kilometres, whichever comes first, of the date of purchase for any other eligible Optimum Vehicle.

If the purchase price of the replacement vehicle is less than the purchase price of the vehicle being returned, you'll receive credit for the difference. If the purchase price of the replacement vehicle is more, you simply pay the difference.

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All Optimum Vehicles, unless indicated by your Optimum Dealer, are eligible for the Exchange Privilege if exchanged with the selling dealer within the first 30 calendar days or 2,500 kilometres, whichever occurs first, of the date of purchase.

• The vehicle must currently be owned or leased by the retail purchaser/lessee of the Optimum Used Vehicle.
• The vehicle must be returned in the condition in which it was delivered to the customer, without damage or excessive wear and tear.

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• Fleet purchase or fleet lease vehicles
• Vehicles used for livery, daily rental, hearse, taxi, limousine, snowplowing or delivery services
• The customer has previously returned a vehicle under the Optimum Used Vehicles One Time 30 Day or 2,500 Kilometre Exchange Privilege within a period of 12 months commencing on the return date of that previously returned vehicle
• Optimum Vehicles that have had after-market accessories installed (e.g., radio or alarm system) unless installation was performed or sublet by the selling Optimum Dealer.

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Any vehicle returned under the Exchange Privilege will be inspected by the Optimum Dealer for damage and excessive wear and tear. If non-warranty repairs equal to or greater than $300 have been performed or are necessary, the vehicle is not eligible to be returned. If less than $300, the damage repair estimate will be deducted from the credit amount applied to the returned vehicle.

The "Agreed Upon Exchange Value" will be used in determining the refund value to be applied to the replacement vehicle.

There may be instances when a customer elects to exchange a vehicle under the Exchange Privilege and wait for a replacement vehicle instead of buying or leasing one from the dealer's available inventory. In these cases, the selling dealer will not provide alternate transportation or allow a customer to keep the original vehicle while the replacement vehicle is secured.